OUR PHILOSOPHY OF AGED CARE
The goal of Christian aged care is not only to provide the clinical and medical support our elderly residents require. The goal of Christian aged care is all encompassing; it addresses the physical, mental, emotional and spiritual needs of all residents. Compassion, understanding, patience and empathy are therefore essential qualities that all aged care staff need to display in our workplace
Christian residential aged care is not institutional care; rather, a Christian aged care facility acknowledges that its residential environment is the home of its residents; a place where staff shall encourage all residents to maintain their independence subject to the constraints of community living and the limitations of their cognitive abilities.
Under the Aged Care Act User Principles, aged care residents have well defined rights which recognise their dignity, lifestyle, religious beliefs and privacy.
However, a Christian Aged Care organisation shall go further than just upholding the Charter, as it is required to do under the Aged Care Act. It shall actively foster a Christian culture within the facility. This means, for instance, that meals shall be preceded by prayers, that the opportunity shall exist to participate in regular devotions or bible studies, that time will be spent talking and praying with residents and that pastoral counselling shall be available on demand.
The focus shall be entirely placed on the holistic wellbeing of the residents and staff will be nurtured, trained and motivated not only to reflect sound HR principles but also to provide for the ultimate welfare of the residents under their care.
In order to deliver consistently aged care services within the understanding of this Christian philosophy, Manoah is guided by the following commitments:
- A commitment to resolve conflict and differences of opinion between Board, management, staff, residents and residents’ families through the teachings of the Bible
- A commitment to recruit ONLY staff that are willing and capable of upholding our Christian ethos and philosophy of aged care. Recruiting firstly on attitude and secondly on aptitude.
- A commitment to keep open channels of communication between staff and management; in particular, staff will be encouraged to share their concerns and have easy access to management
- A commitment to train staff, encourage and motivate them. Staff shall be given the opportunity to meet performance standards and be provided with the necessary training and resources to maintain a safe and effective working environment.
- A commitment to refuse admission to residents who are likely to be disruptive towards other residents or who have needs that we cannot provide for.
- A commitment to excellence and continuous improvement in all we do. This means not only clinical excellence but excellence at all levels of operation.
- A commitment to communicate with and seek the views of the members of the Association, to give them preference of admission to Manoah House wherever possible
- A commitment to work closely with resident families/advocates, to consult them and keep them informed and to factor their wishes wherever possible
- A commitment to continue to offer the services of a qualified Christian counsellor, as a key position in the Manoah management team
- A commitment to manage the financial position of Manoah in a responsible way and to achieve sufficient surpluses, as consistently as possible, to provide for the long term upkeep of all our facilities